How long will it take to ship my order?
All handmade items, handmade by Mel collection will be processed within 3-4 days, once shipped product arrives 3-5 business days if location is USA . All other orders are processed within 24 business hours and shipped within 3-5 business days. Deliveries take up to 7-21 business days. Note some items may arrive separate.
When will I receive tracking information?
Within a week of your order being fulfilled (shipped), you will receive notification of your tracking number.
If you do not receive your tracking number within 7 business days, please contact us. Email: GalaQueens47@gmail.com
USA orders usually take 7-14 business days to be delivered from the date they are shipped. Handmade by Mell collection ships within 3-5 days.
Worldwide orders take 7-21 business days and in rare cases can take 30+ business days. Please note in some countries, customs may cause an additional delay in delivery.
We recommend that you keep an eye on your tracking number.
If you ordered more than one item its very likely you will receive them separately. Each item will have its own shipping code.
Please note we can not ship to armed forces (APO/ FPO).
Our policy lasts 14 days. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
Once your order is marked as shipped, we can't cancel it, you need to wait until it arrives so you can send it back to us for a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt that you sent back the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.